As a consumer, you are entitled to the right of withdrawal without justification, in accordance with Section 20 of Government Decree 45/2014 (II. 26.), the deadline for which is 14 days from the date of receipt.

• Safe Laser devices
• Safe Laser accessories
• Dietary supplements
• Other therapeutic products

In the case of products belonging to the product group, you can only exercise your right of withdrawal for products in their original, unopened packaging. If the product packaging is not intact or undamaged, you cannot withdraw from the contract without justification for health protection reasons.

The right of withdrawal cannot be exercised according to Section 29 (1) e) of Government Decree 45/2014 (II.26.):

e) for a sealed product which cannot be returned after opening for reasons of health or hygiene;

In the case of products belonging to the Frequency Generators product group, you, as a consumer, are entitled to the right of withdrawal without justification, in accordance with Section 20 of Government Decree 45/2014 (II. 26.), the deadline for which is 14 days from the date of receipt.

If you exercise your right of withdrawal, you are not obliged to justify your withdrawal, but you must notify our webshop within 14 days of delivery. The right of withdrawal shall be deemed to have been exercised within the deadline if you send your statement within the deadline.

In the case of the sale of multiple products, if the delivery of individual products takes place at different times, the customer may exercise the right of withdrawal within 14 days from the receipt of the last delivered product, or in the case of a product consisting of multiple items or pieces, from the receipt of the last delivered item or piece.

Seller's obligation to refund

If you, as a consumer, withdraw from the contract in accordance with Section 22 of Government Decree 45/2014 (II. 26.), our webshop will refund the full amount paid as consideration, including costs incurred in connection with the performance, such as shipping fees, within fourteen days of becoming aware of the withdrawal at the latest. Our obligation to refund regarding delivery exists up to the amount of the general shipping rates indicated.

Method of Seller's refund obligation

In case of withdrawal or termination in accordance with Section 22 of Government Decree 45/2014 (II. 26.), we will refund the amount due using the same payment method used by the consumer. Based on your express consent, we may also use another payment method for the refund, but you shall not incur any additional costs as a result. We exclude our liability for delays due to incorrectly and/or inaccurately provided bank account numbers or postal addresses.

Right of retention

Please note that we may withhold the amount due until you have returned the product or have unequivocally proven that you have sent it back; the earlier of the two dates shall be taken into account. We are unable to accept shipments sent by cash on delivery or freight collect.

Return of the Goods

If you, as a consumer, withdraw from the contract in accordance with Section 22 of Government Decree 45/2014 (II. 26.), you are obliged to return the product immediately, but no later than within fourteen days of notifying the withdrawal. The return is considered to have been made within the deadline if the product is sent before the expiry of the deadline.

If you wish to exercise your right of withdrawal, you can do so by submitting your clear statement of intent to withdraw using the downloadable withdrawal statement template published by us, as follows:

1. BY POST

send your statement by post to this address:

Cell-Vitál Korlátolt Felelősségű Társaság

address: 8143 Sárszentmihály, Kossuth utca 56.

Sample withdrawal statement:

I, the undersigned, declare that I am exercising my right of withdrawal in respect of the contract for the sale of the following product(s):

Name:

Email address:

Product name:

Product item number:

Order number:

Date of receipt:

Invoice number:

Consumer's signature: ……………………………………………………………

(only for statements made on paper)

Date: ....................................

You can also directly download the withdrawal statement template in PDF format from our website.

1. BY EMAIL

You can send your statement by email to cellvital@cellvital.hu, by either sending the downloaded and signed version of the withdrawal statement template, or by providing the data included in the withdrawal statement template:

Product(s) name, order number, date of contract, date of receipt, your name and email address.

1. ON THE WEBSITE, VIA THE WITHDRAWAL FORM

Available on the cellvital.hu website via the "Withdrawal from the contract" link. The consumer can send the online withdrawal statement to the Seller by using the confirmation function marked "Confirm withdrawal".

On this form, you declare that you withdraw from the contract, provide your name, order number, and email address to which you request the withdrawal confirmation.

The Seller shall send the consumer an acknowledgment of receipt on a durable medium without undue delay after becoming aware of the withdrawal, which contains the content of the withdrawal and the date and time of its dispatch.

Legal effects of withdrawal/termination

If you withdraw from this contract, we will refund all payments received from you, including delivery costs, without undue delay and at the latest within 14 days from the day on which we receive notice of your withdrawal, with the exception of any additional costs incurred because you chose a type of delivery other than the least expensive ordinary delivery offered by us.

For this refund, we will use the same means of payment that you used for the original transaction, unless you have expressly agreed otherwise; in no case will you be charged any fees for this refund. We may withhold the refund until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You must send back or hand over the goods to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired and we bear the cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Please note that it is your responsibility to prove that you exercise the right of withdrawal as described above in accordance with Section 20 of Government Decree 45/2014 (II. 26.).

The right of withdrawal cannot be exercised in the cases provided for in Section 29 (1) of Government Decree 45/2014 (II.26.):
a) in the case of a contract for the provision of services after the service has been fully performed, if the business has started the performance with the consumer's express prior consent and the consumer has acknowledged that they will lose their right of termination after the full performance of the service;
b) in respect of a product or service whose price or charge depends on fluctuations in the financial market that cannot be influenced by the business, even within the deadline specified for exercising the right of withdrawal;
c) in the case of a non-prefabricated product that was manufactured based on the consumer's instructions or at their express request, or a product that was clearly tailored to the consumer's person;
d) in respect of perishable goods or goods with a short shelf life;
e) in respect of a sealed product which cannot be returned after opening for reasons of health or hygiene;
f) in respect of a product which, by its nature, becomes inseparably mixed with other products after delivery;
g) in respect of alcoholic beverages whose actual value depends on market fluctuations that cannot be influenced by the business, and whose price was agreed upon by the parties at the time of concluding the sales contract, but the performance of the contract will only take place after the thirtieth day following its conclusion;
h) in the case of a service contract where the business visits the consumer at their express request for the purpose of carrying out urgent repair or maintenance work;
i) in respect of the sale of a sealed audio or video recording or computer software, if the consumer has opened the packaging after delivery;
j) in respect of newspapers, periodicals, and magazines, with the exception of subscription contracts;
k) in the case of contracts concluded at a public auction;
l) in the case of a contract for the provision of accommodation (other than for residential purposes), transport of goods, car rental services, catering, or services related to leisure activities, if the contract specifies a date or period for performance;
m) in respect of digital content provided on a non-tangible medium, if the business has commenced performance with the consumer's express prior consent, and the consumer has acknowledged, at the same time as giving their consent, that they will lose their right of withdrawal after the commencement of performance.

If you withdraw from the contract in compliance with the above rules, we will refund the amount paid by you as consideration, including any costs incurred in connection with the performance, without undue delay, but no later than fourteen days from the date of becoming aware of the withdrawal.

The right of withdrawal is only available to Users who qualify as Consumers under the Civil Code.